Privacy Policy

Effective Date: March 10th, 2022

This privacy policy describes the personal data collected or processed when you interact with Smart Carrier App, including through our website, and partly through Smart Carrier App Driver mobile app which our drivers use when they’re delivering your vehicles, all of which are part of Smart Carrier App's Platform (“Platform”). It also explains how your personal data is used, shared and protected, what choices you have relating to your personal data, and how you can contact us.

WHO is Responsible for Processing Your Personal Data?

Smart Carrier App (referred to as “our”, “we” or “us” in this privacy policy).

WHAT Personal Data Do We Collect, When and From What Sources?

We ask you for certain personal data to provide you with the products or services you request. For example, when you contact our customer services, request to transport vehicle(s), create a Bill Of Lading, or use our Platform.
This personal data includes your:
contact details including name, email, telephone number and address;
vehicle’s images, photos and videos taken through a vehicle’s inspections on pick-up and delivery;

When interacting with our Platforms, certain data is automatically and manually collected from your quote requests’ on our website, your phone calls to our office or on pick-up and delivery by our drivers.
“Cookies and Pixel Tags”. This data includes:
Cookies, IP addresses, referrer headers, data identifying your web browser and version, web beacons, tags, and interactions with our Platform.

KIDS

We do not knowingly collect personal information online from children under the age of 13.

TOOLS to Manage What Personal Data We Collect

When using our Platform, in many cases, your web browser or mobile device platform will provide additional tools to allow you to control when your device collects or shares particular categories of personal data. For example, your mobile device or web browser may offer tools to allow you to manage cookie usage or location sharing. We encourage you to familiarize yourself with and use the tools available on your devices.

WHY and HOW Do We Use Your Personal Data?

We use your personal data in the following ways:

To Provide the Features of the Platform and the Services You Request

When you use our Platform, we will use your personal data to provide the requested product or service. If you contact our customer service team, we will use information about you, such as your name, telephone number or email address, to help you resolve a problem or issue.
When you use our Platform, we will use your phone number and street address for dispatching our trucks to the correct locations on pick-up and delivery.
In many cases, to use particular features within our Platform you may need to provide Smart Carrier App with additional data or additional consent to use particular data in a certain way.

To Communicate Information about our Products, Services, Events and for Other Promotional Purposes

If you are an existing customer of Smart Carrier App, we may use the contact details you provided to send you marketing communications about similar Smart Carrier App products or services, where permitted by applicable law.
We may use the information that you provide to us as, well as information from other Smart Carrier App products or services such as your use of Smart Carrier App’s Platform to personalize communications and advertisements regarding our products and services that may be of interest to you. For users, this may include data collected from your interactions with our Platform that are associated with your account across devices.

To Operate, Improve and Maintain our Business, Products and Services

We use the personal data you provide to us to operate our business. We may use personal data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our Platform.

To Protect Our or Others' Rights, Property or Safety

We may also use personal data about how you use our Platform to prevent, detect, or investigate fraud, abuse, illegal use, violations of our Terms of Use, and to comply with court orders, governmental requests or applicable law.

For General Research and Analysis Purposes

We use data about how our visitors use our Platform to understand customer behavior or preferences. For example, we may use information about how visitors to smartcarrierapp.com search for and find products to better understand the best ways to organize and present product offerings in our storefront.

Other Purposes

We may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary.

SHARING of Your Personal Data

Smart Carrier App may share each of the categories of personal data we collect with the following types of entities for the business purposes described:
Smart Carrier App entities for the purposes and under the conditions outlined above
Service providers processing personal data (including the personal data noted in the "What Personal Information Do We Collect and When" section) for business purposes on Smart Carrier App’s behalf, for example to manage and service our data, distribute emails, research and analysis, advertising, analytics, manage brand and product promotions as well as administering certain services and features.
Other third parties to the extent necessary to: (i) comply with a government request, a court order or applicable law; (ii) prevent illegal uses of our Platform or violations of our Platform's Terms of Use and our policies; (iii) defend ourselves against third party claims; and (iv) assist in fraud prevention or investigation (e.g., counterfeiting).
To any other third party where you have provided your consent.
We may also transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, spin-off, dissolution or liquidation).
We do not sell your personal data.

Your Sharing

When you use certain features on our Platform, you can request a quote that may include information such as your screen name, phone number, email and other information that you provide in your profile. All this information will be available to only Smart Carrier App’s employees, including information about your Smart Carrier App activity.

PROTECTION and MANAGEMENT of your Personal Data

Encryption and Security: We use a variety of technical, administrative, and organizational security measures, including encryption and authentication tools in certain circumstances, to maintain the safety of your personal data.
Despite our efforts, no website, mobile application, database or system is completely secure or “hacker proof”. You can help keep your data safe by taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.
Retention of your personal data: We retain your personal data for as long as necessary to fulfill the purposes described in this policy, unless otherwise required or permitted by law. For example, we keep your personal information for as long as you remain Smart Carrier App’s customer, but, we may keep your order history longer to comply with legal obligations.
Managing your personal data: You may have the right to request: (i) access to your personal data (both the categories of data we collect, which is laid out in this policy, and particular types); (ii) an electronic copy of your personal data; (iii) correction of your personal data if it is incomplete or inaccurate; or (iii) deletion or restriction of your personal data in certain circumstances as provided by applicable law. We do not sell your personal data. We will not discriminate against you for the exercise of these rights. If you request to delete your account, you can create a new account on our Platform at any time. If you have a request regarding your personal data that cannot be fulfilled from your account settings, please contact us. Contact details, and a link to the webform for these requests, can be found in the “Contacts” section on our website. We will verify your request either through a message sent to the email address associated with your account (so you must have access to this email account) or by asking you to provide information matching what we have for you within our systems. You or your authorized agent may request to exercise your rights. Before we can act on a request from your authorized agent, we may require verification of your identity and proof from the authorized agent that they can act on your behalf.
Managing your content: You can request removal of your posted User Generated Content on the Platform, but please note that removal may not encompass all possible locations, for example, back-ups or sharing by other users initiated prior to removal.
Managing your notifications: If you have a Smart Carrier App account, you can opt out of receiving Smart Carrier App’s marketing communications by sending us email, calling us. Alternatively, you can opt-out by following the opt out or unsubscribe instructions in the message or by contacting us. Contact details are in the “Questions and Feedback” section below.

COOKIES and Pixel Tags

Smart Carrier App collects information, which may include personal data, when you use our Platform. We use a variety of methods, such as cookies and pixel tags to collect this information, which may include your (i) IP-address; (ii) unique cookie identifier, cookie information and information on whether your device has software to access certain features; (iii) unique device identifier and device type; (iv) domain, browser type and language, (v) operating system and system settings; (vi) country and time zone; (vii) previously visited websites; (viii) information about your interaction with our Platform such as click behavior and indicated preferences; and (ix) access times and referring URLs.
Some advertising and technology partners may also collect personal data when you use our Platform. These partners have committed to act as service providers on Smart Carrier App’s behalf and have committed to only use your personal data for Smart Carrier App’s purposes as described in this policy.
In some instances our Platforms allows you to log-in with or connect your Smart Carrier App account with a third-party social media or partner account. If you do so, your use of their technology within our Platform is subject to their terms and policies.
We use cookies and pixel tags to track usage of the Platform and to understand our customers’ preferences (such as country and language choices). This enables us to provide services to our customers and improve their online experience. We also use cookies and pixel tags to obtain aggregate data about Platform traffic and Platform interaction, to identify trends and obtain statistics so that we can improve our Platform. There are generally three categories of cookies used on our Platform:
Functional: These cookies are required for basic Platform functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore our Platform within a single session or, if you request, from session to session.
Performance: These cookies allow us to improve our Platform's functionality by tracking usage. In some cases, these cookies improve the speed with which we can process your request and allow us to remember Platform preferences you have selected. Refusing these cookies may result in poorly-tailored recommendations and slow Platform performance.
Social media and Advertising: Social media cookies offer the possibility to connect you to your social networks and share content from our Platform through social media. Advertising cookies collect information to help better tailor advertising to your interests. In some cases, these cookies involve the processing of your personal data. Refusing these cookies may result in seeing advertising that is not as relevant to you or you not being able to link effectively with Facebook, Twitter, or other social networks and/or not allowing you to share content on social media.
Your browser can help you manage cookies. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings on each browser and device that you use. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you may not have access to many features that make our Platform more efficient and some of our services will not function properly. There are also general resources for opting out of interest based advertising available on the websites of the Network Advertising Initiative and the Digital Advertising Alliance.
Similarly, you can adjust your advertising preferences on your mobile device at the device level. For example, to adjust your advertising preferences in iOS, visit Settings > Privacy > Advertising > Limit Ad Tracking. To adjust your advertising preferences in Android, visit Settings > Google > Ads > Opt out of interest-based ads.

USING the Smart Carrier App Platform with Third-Party Products and Services

Our Platform allows you to interact with a wide variety of other digital products and services. For example, our Platform can integrate with third-party devices for activity tracking, social networks, music streaming services and other digital services.
If you choose to connect your Smart Carrier App account with a third-party device or account, your privacy rights on third-party platforms will be governed by their respective policies. For example, if you choose to share your Smart Carrier App activity on third-party social media platforms, the policies of those platforms govern the data that resides there.
Our Platform may provide links to other (third-party) websites and apps for your convenience or information. Linked sites and apps have their own privacy notices or policies, which we strongly encourage you to review. To the extent any linked websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites or apps.

CHANGES to Our Privacy Policy

Applicable law and our practices change over time. If we decide to update our privacy policy, we will post the changes on our Platform. If we materially change the way in which we process your personal data, we will provide you with prior notice, or where legally required, request your consent prior to implementing such changes. We strongly encourage you to read our privacy policy and keep yourself informed of our practices.
If you contact us with a privacy complaint it will be assessed with the aim of resolving the issue in a timely and effective manner.

QUESTIONS and Feedback

We welcome questions, comments, and concerns about our privacy policy and privacy practices.
If you wish to provide feedback or if you have questions or concerns, or wish to exercise your rights related to your personal data, please use our Smart Carrier App Webform: smartcarrierapp.com
If you contact us with a privacy complaint it will be assessed with the aim of resolving the issue in a timely and effective manner.